While we wrestled with those questions, a natural progression in the conversation was to staff. More than ever, we needed to support front line staff and supervisors to help them realize the results we will achieve together.
How did we do this? Again – we focused on practice. Keeping front line staff and supervisors from both public and private agencies in mind, we discussed what they would need to be successful together. Success was defined as the outcome of the case, and this success can not be achieved without both agencies problem solving together.
In the end this team, whose charge was to recommend changes for a payment structure, created a recommendation that contained more language about practice improvement than payment.
