Getting the whole team involved

Working in a partnership model has been a great boost for employee morale. When we’re meeting as a team, supervisors for both public and private agencies have an opportunity to model for staff. When Heidi is in a meeting with staff from both agencies, she will provide great input and consultation. Her staff sees that and can feel comfortable speaking up and giving their input. They are inspired to take part in the conversation and the solutions. My staff sees that it is a partnership and that it takes information from everyone to make the best solution.

We are also in a position to help each other support our staff. We’re all working with the same family, and since we’re communicating, we experience the ups and downs of a case together. That enables staff to respond to issues on the case quicker, but also to support each other. The unique perspective we each bring to the case is important, which is why case management is structured the way it is.

Jody