Looking back (from the public agency perspective)

The work is done; the recommendation has been implemented.

Reflecting on the team’s work together, this experience has already impacted agency interactions outside of this task force.

Statewide public and private agencies will continue to have issues of challenging each other, but this opens up the door for clinical conversations which enhance and make the partnership more effective. There’s less finger pointing and talk of “You’re not doing this right…” We talk about how we can come together to figure out how we can do “that’ better.

Nationwide we’ve found there is not much insight on how to move performance contracting forward. The one thing we’ve heard over and over is that the communication and the relationship makes or breaks it.

When all parties commit to open communication, it creates an understanding that leads us to a better working relationship. Taking that relationship to a higher level exposes the reality that we really can see better results.